Annex 3 |
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Service Area |
Directorate |
Summary of Final Decision |
Actions |
Date of Final Decision |
Actions Complete |
Actions completed in time Y/N |
Decision |
|
19017252 |
Highways |
EAP |
The Ombudsman will not investigate Mr R’s complaint about falling over on an uneven pavement. This is because it would be reasonable to expect Mr R to pursue his claim for compensation through the courts. |
Case closed |
21/02/2020 |
N/A |
N/A |
Closed after initial enquiries - Outside of jurisdiction. |
19020241 |
Planning and Environment |
EAP |
The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his application to discharge planning conditions. This is because it would have been reasonable for Mr X to appeal. |
Case closed |
09/04/2020 |
n/a |
N/A |
Closed after initial enquiries - No further action |
19019280 |
Finance |
CCS |
The Ombudsman will not investigate Mrs X’s complaint that the Council failed to properly consider the law and guidance when deciding Mrs X deliberately deprived herself of capital to avoid care charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation. |
Case closed |
31/03/2020 |
N/A |
N/A |
Closed after initial enquiries - No further action |
19019915 |
Children's safeguarding |
CSS |
The Ombudsman will not investigate Ms B’s complaint about a referral that was made by her daughter’s school to the Council. This is because the Information Commissioner’s Office is the body better placed to consider her complaints. |
Case closed |
27/03/2020 |
N/A |
N/A |
Closed after initial enquiries - outside of jurisdiction. |
19019856 |
Council Tax |
CCS |
The Ombudsman will not investigate this complaint about costs for council tax arrears. This is because there is insufficient evidence of fault by the Council and because the costs have been confirmed in court. |
Case closed |
06/04/2020 |
NA |
NA |
Closed after initial enquiries - No further action |
19019078 |
Council Tax |
CCS |
The Ombudsman will not investigate Mrs X’s complaint the Council would not apply a single person discount to her property. This is because it would be reasonable for Mrs X to use her appeal right to the Valuation Tribunal. |
Case closed |
14/05/2020 |
NA |
N/A |
Closed after initial enquiries - No further action |
201908506 |
Housing Repairs |
HHASC |
The
complaint is regarding the landlord’s handling of: Repairs
required to the property. Issues with the electrics and the
resident’s request for compensation for loss and damage of
personal |
The
following orders: The landlord should pay the resident £75
within the next 4 weeks, in respect of its handling of the repairs
due to its poor record keeping on the issues. The landlord should
arrange an inspection of the resident’s kitchen to assess the
situation with the cooker and decide the appropriate action to
undertake |
14/05/2020 |
ongoing |
ongoing |
Upheld: Malad & Injustice |
19016125 |
EAP |
Highways |
Mr X complains the Council incorrectly claims to have adopted a private road, including an area of his private property. He wants the Council to remove the road from its list of streets and for the Ombudsman to require the Council to adhere to highway legislation. The Ombudsman has discontinued this investigation because the |
NA |
30/06/2020 |
NA |
NA |
Not upheld: No further action |
19019589 |
HHASC |
Adult Social Care |
Mrs C
complains about the way in which the Council managed her
son’s transition from children’s social care services
into adult social care services. Mrs C says the Council’s
fault left her son without any support between January and July
2019. The Ombudsman found fault with regards to the Council’s
actions. The |
Issue £600 x3. Share learning with teams |
29/09/2020 |
Y |
Y |
Upheld: Malad & Injustice |
19001392 |
EAP |
Planning |
The Council did not respond clearly regarding Mr X’s report about noise from a nearby development. The Ombudsman does not find that this caused injustice to Mr X. |
NA |
31/07/2020 |
NA |
NA |
Not Upheld: No injustice |
19010325 |
HHASC |
Adult Social Care |
Ms X complains on behalf of her mother, Mrs Y about the Council’s decision not to award the 12 week property disregard. She also complains about the Council’s decision to place her in an independent living community which caused her health to deteriorate. The Ombudsman finds the Council acted without fault. |
NA |
18/08/2020 |
NA |
NA |
Not Upheld: No Injustice |
19007749 |
HHASC |
Finance |
Mr X’s legal representative complained the Council, acting as Mr X’s Appointee, failed to safeguard Mr X’s finances. He says that Mr X’s care debts therefore increased. We found the Council appropriately considered Mr X’s situation when acting as his Appointee. It decided to prioritise clearing past debts and there is no evidence of fault in how it made this decision. |
NA |
10/09/2020 |
NA |
NA |
Not Upheld, no injustice |
19003025 |
CCS |
Legal & Governance |
Mr X complained about interference by a councillor and the Chief Executive into a tender contract. While the Council started an investigation into the Chief Executive, it did not investigate the complaint against the councillor. The Council was at fault for not following its procedure for complaints about councillor conduct; it will apologise to Mr X. |
Issue an apology within 1 month - due 17/8/2020 |
17/07/2020 |
17/08/2020 |
Y |
Upheld: Malad & Injustice |
19001385 |
EAP |
Planning |
The Council failed to respond clearly to Mr X’s complaints that a developer breached planning conditions regarding waste collection at his home. The Council should remedy this by apologising and giving details how it has considered the report of a planning breach. |
• Consider
the matter and write to Mr X with an update on the action it may or
may not decide to take, explaining its reasons. |
14/09/2020 |
14/09/2020 |
Y |
Upheld: Malda & injustice |
20001590 |
EAP |
Highways |
|
NA |
07/08/2020 |
NA |
NA |
closed after intial enquires out of juristication |
19007394 |
HHASC |
Safeguarding |
There was a five week delay by the Council before a safeguarding complaint was forwarded to the correct Council. This did not affect the outcome of the safeguarding investigation, as this took a further 6 months and found no evidence of abuse or neglect. An apology and review of procedures to ensure this does not happen again remedies the injustice caused by the delay and lack of explanation at a distressing time. |
* Apology * Review procedures |
24/09/2020 |
06/11/2020 |
Y |
Upheld: Malad & Injustice |
20003536 |
EAP |
Planning |
Mr X complains the Council allowed alterations to a housing development to be dealt with as non-material amendments rather than requiring a full planning application. The Ombudsman will not investigate the complaint because it is unlikely we will find evidence of fault. |
NA |
05/10/2020 |
NA |
NA |
Closed after initial enquiries - No further action |
20004543 |
CCS |
Council Tax |
Mr X complains that the Council unreasonably issued a large backdated council tax bill as a result of their own error. The Ombudsman will not investigate this complaint because he did not dispute the bill and the sum has been paid. Any remaining injustice does not warrant investigation. |
NA |
19/10/2020 |
NA |
NA |
Closed after initial enquiries - no further action |
19012604 |
EAP |
planning enforcement |
Summary: Mr X
complains about an unauthorised use of land near his home. While
the Council agrees there has been a material change of use that
breaches planning control, it decided not to take enforcement
action. Enforcement action is discretionary, and the
Ombudsman |
NA |
02/11/2020 |
NA |
NA |
Not Upheld: No injustice |